I'm sure this is simply not user error, Because the recovery phrase was found in two distinctive places: backed up in a file on S3, and printed over a bit of paper. In this article we’ll share the list of concurrency wallets (both equally hardware and application) that supports BIP39 https://bookmarkerz.com/story18705592/the-fact-about-bip39-seed-phrase-word-list-that-no-one-is-suggesting